Goals when Planning for Usability May 10, 2009
Posted by Amal in Usability.Tags: Communication, Guidelines, Rules, technical writing, Usability
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Through researches it is clear that readers find communications to be useful and usable when
1)They are complete from a reader’s perspective
2)The communications are task-oriented
3)The information is easily accessible
Follow these simple guidelines to identify strategies and resources to plan a complete, task-oriented, accesible communication.
Rule 1 – Identify information that a reader needs
Rule 2 – Organize content and communication around the readers’ tasks
Rule 3 – Easy to Find, Give readers what they want
Rule 4 - Modular communication
Rule 5 – Adopt technical writing superstructure (Manuals of Style will be great to start with)
Rule 6 – Plan the graphics (Even if you are not a designer, make an impact)
Rule 7 – Outline the communication, that will help
Rule 8 – Check the plans with a group of reader (Don’t feel you have wasted time after everything is done, precaution is the key)
